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Privacy Policy

HVAC Service World is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application and related services.

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of information when you use the App:

1.1 Personal Information

  • ● Name
  • ● Email address
  • ● Phone number
  • ● Physical address (if provided)
  • ● HVAC license or certification details (for Technicians)
  • ● Payment information (processed via third-party services)
  • ● SSN when linking bank account for verification

1.2 Usage Information

  • ● IP address
  • ● Device type and OS
  • ● App usage data and browsing behavior
  • ● Location data (if location services are enabled)

1.3 Communications

  • ● Messages sent between Technicians and Customers through the App
  • ● Support inquiries or feedback

2. How We Use Your Information

We use your information to:

  • ● Facilitate connections between HVAC Technicians and Customers
  • ● Verify user identity and qualifications
  • ● Process payments through third-party providers
  • ● Send notifications, service updates, and important account alerts
  • ● Improve app functionality, performance, and user experience
  • ● Provide customer support
  • ● Enforce our Terms and Conditions
  • ● Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information.

We may share your information with:

  • ● Other users (limited profile details visible when engaging in a transaction)
  • ● Payment processors (e.g., Stripe for transaction handling)
  • ● Service providers that help us operate or improve our App
  • ● Law enforcement or government authorities when required by law

4. Data Security

  • ● We use administrative, technical, and physical safeguards to protect your personal data.
  • ● However, no system is completely secure, and we cannot guarantee the absolute security of your data.

5. Your Choices

  • ● Access or update your account information at any time
  • ● Disable location tracking through your device settings
  • ● Opt out of non-essential notifications
  • ● Delete your account by contacting us
support@hvacserviceworld.com

6. Data Retention

We retain your personal information as long as necessary to provide services and fulfill the purposes outlined in this Privacy Policy.

When no longer needed, we securely delete or anonymize your data.

7. Children’s Privacy

Our App is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware of such a case, we will delete the information promptly.

8. Third-Party Services

Our App may contain links to third-party websites or services.

We are not responsible for the privacy practices of those third parties. Please review their privacy policies separately.

9. International Users

If you are accessing the App from outside the United States, your information may be transferred to and processed in the United States

By using the App, you consent to this transfer and processing.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally.

We will notify you of significant changes by updating the "Effective Date 18-08-2025" at the top and, if appropriate, sending you a notification.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, you can contact us at:

support@hvacserviceworld.com

2942 N 24th St Ste 115 #207643 Phoenix AZ 85016

By using this app, you acknowledge that you have read, understood, and agreed to this Privacy Policy